SHIPPING & RETURNS

The owner of this website is Mediss Diseño y Mobiliario S.L., NIF B70387733, Peña Anda 12, 27002 Lugo (SPAIN), tel. (0034) 982 808 725, email: info@mediss.es

Registered in the Mercantile Registry of Lugo in Volume 462, Book 0, Folio 65, Sheet LU-17401, Inscription 5.

For each order you will receive a confirmation order with the description of the order placed, the selected delivery date and the respective costs.

Orders once placed cannot be modified. You will have to make a new order that will be made separately from the first. In case of error in the order, please contact us immediately through our phone number +34 982 808 725

You cannot change the order if it is in process, you can check the status in your personal area in the order placed section. If you have selected as payment method (Credit card or Paypal) you can cancel the order before making the payment.
If you notice the error after confirming the payment, please notify us immediately on the phone +34 982 808 725

All our products have a 2 year warranty.

In the event of any malfunction, you can notify us at the email info@mediss.es or on the phone number +34 982 808 725. To do this, indicate the order and invoice reference, and the cause of the warranty request. If the conditions are met, we will contact you to indicate the way in which the product must be shipped.

Deliveries are made by the carrier and are scheduled within the arc of the working day; It is not possible to set a precise schedule or be contacted previously to agree, unless the carrier provides it.

To know precisely the shipping costs, once the budget has been made, you must add it to the shopping cart where the net cost, VAT, transport and eventual packaging costs will be displayed.

ADDITIONAL INCREASES IN THE PRICE FOR THE FOLLOWING SITUATIONS

For those orders made from other geographical areas of the Spanish territory (outside the peninsula), or countries within or outside the European Community area, please contact us in advance, to check the possible additional transport costs, or differences in the price for different tax levels and we will prepare a personalized quote

In case of difficulty with the carrier or orders that could not be delivered, contact us as soon as possible to give new instructions to the carrier.

RETURNS:

Refund for nonconformity: you have 14 days to test the product from delivery to your home. If you need to return it, you must notify us through the email info@mediss.es or on the phone +34 982 808 725, indicating the order reference and reason for the return, at which time we will indicate how to proceed with the shipment. Once the receipt of the product has been verified, and that its condition is correct (no physical damage, humidity or temperature, due to misuse of the product) We will proceed to refund the amount.

IF YOU HAVE DAMAGE ON RECEIVING THE PACKAGE:

A.) Verify IN FRONT OF THE CARRIER the integrity of the packaging and the number of packages.

B.) If the packaging shows visible damage (folds, breaks, knocks, etc.), SIGN INDICATING THE SPECIFIC DAMAGE, stating the reason on the carrier’s Proof of Delivery (for example, “I sign with a reservation indicating that the packaging is broken, folded,. ..” etc)

C.) ALWAYS ACCEPT THE ORDER in order to proceed with the claim for damage.

D.) Even if the packaging was intact, if the internal material is damaged, IT MUST POINT OUT THE DAMAGE WITHIN 24 HOURS OF RECEIPT.

SECURE PAYMENT

During the entire order process, your data is sent to our server in a secure way, using the corresponding SSL security certificates through the https: // communication protocol.

During the card payment process, you will be diverted to the Bank’s own payment website, which complies with all the regulations established by the banking authorities regarding security and encryption systems, to ensure that your data is not visible to third parties.

Al usar este formulario aceptas el almacenamiento y gestión de tus datos por parte de esta web. Los utilizaremos para responder tus requerimientos y enviarte nuestras propuestas comerciales. Puedes darte de baja en cualquier momento

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